Pew Research Center - Internet and American Life Project

Although information technology is well integrated into the lives of many Americans, gadgets and communication services require, for some, a call for help. Some 48% of technology users usually need help from others to set up new devices or to show them how they function. Many tech users encounter problems with their internet connections, cell phones, and other gadgets. This, in turn, often leads to impatience and frustration as they try to get them fixed.

New research from the Pew Research Center's Internet & American Life Project shows that:
* 44% of those with home internet access say their connection failed to work properly at some time in the previous 12 months.
* 39% of those with desktop or laptop computers have had their machines not work properly at some time in the previous 12 months.
* 29% of cell phone users say their device failed to work properly at some time in the previous year.

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The Pew Internet Project is an initiative of the Pew Research Center, a nonprofit "fact tank" that provides information on the issues, attitudes and trends shaping America and the world. Pew Internet explores the impact of the internet on children, families, communities, the work place, schools, health care and civic/political life. Support for the project is provided by The Pew Charitable Trusts. The project's Web site.